MASSAGE & BODY CARE
POLICIES
Regarding Infectious Illness
​For insight into what makes for a healthy client-therapist relationship and information regarding your rights and considerations as a client, a wealth of information can be found at #RespectMassage for clients Rude or lewd behavior will not be tolerated. This includes sexual impropriety, harassment of any kind, intolerance of race or gender, or excessive entitlement. Authorities will be contacted if solicitation for illegal activities is alluded to or requested. ​Draping during massage is required by Indiana law. During your session you will be adequately draped at all times - only the area being worked on at any given moment will be exposed, if and when appropriate.​ ​Requests for treatment sans draping will only be considered if the client wears clothing with adequate coverage of the more private areas of the body. Removal of the draping is inappropriate and will result in termination of the session, no exceptions.​​​
​LATE ARRIVALS, CANCELLATIONS, & RESCHEDULING​​​
Late arrivals may have minutes deducted from the time allotted and are responsible to pay for the entirety of the session. For cancellations, please contact us within 24 hours of your scheduled appointment. Notice of cancellation is required to avoid any penalties or fees. Emergencies are always considered. If a message is received outside of contact hours your cancellation window will be honored. A deposit is required to book online. The full amount of the deposit will be applied to last-minute cancellations and/or no-shows and will not be refunded. Gift certificates will be forfeit, equal to the cost of session; pre-paid minutes will be considered redeemed. ​If your therapist is late for your scheduled session or fails to show for any reason other than inclement weather or emergency, you'll receive full refund of prepay or deposit and an offering of a compensation service will be made.
Our Protocols Regarding
There is no possible way to know if a sniffle means illness or allergy without proper diagnosis from a doctor. Please reschedule your appointment if you have any of the following issues:
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Any other communicable disease or illness
Those who suffer any of the above must be refused service and asked to return when better - no exceptions.​ If you know you've been exposed to any contagious illness, please cancel your appointment. You may reschedule your session once risk of contagion has passed. If cancellation is necessary due to unexpected exposure or illness, please do so as soon as possible. Your pre-payment will be retained for rescheduling or refunded upon request. If your therapist is suffering any of the above, all clients will be rescheduled until risk of infection has passed - no exceptions. Should we find that we have been exposed to serious or communicable illness, our facility will close until we know everyone is in good health and functioning well. We work with immuno-compromised individuals. The safety of all parties is of utmost importance. We apologize for any inconvenience.
CONTACT & SCHEDULING
Sessions are available by appointment. For your convenience, online booking is available 24/7. Scheduling via text, phone, or email is available during Contact Hours. Contact Hours: · 9:00 AM - 7:00 PM Tuesday - Friday · 9:00 AM - 2:00 PM Saturday · Sun - Mon - N/A Communications received outside of Contact Hours will be answered the following day of operation. ​Messaging through social media channels is currently unavailable. Body Be Wellness 2701 Beech St, Ste F Valparaiso, IN 46383 massage@body-be-wellness.com 219.895.0676
​In case of inclement weather, rescheduling may be necessary on either part. We will be closed if travel restrictions have been put in place. We will contact all clients affected if and when affected. Check In.Gov's County Travel Status for advisories.
Body Be Wellness is proud to partner with ABMP and massage therapists country-wide in promoting the Respect Massage : Zero Tolerance initiative.
​We abide by community health mandates, should any be put in place. ​Though not mandated, your therapist may opt to don a mask during all or part of any session ​Clients may opt to wear a face-covering while lying supine (face up), throughout the entirety of the session, or (currently) not at all!
Fever
Sore Throat
Coughing
Sneezing
Runny Nose
Chest Congestion
Pneumonia
Loss of Taste
Loss of Smell
Nausea
Vomiting
Diarrhea
Skin Rash/Broken Skin
Eye itch or infection
Cancellation Policies Regarding